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Order Questions

S'moo HQ answers common questions about orders and shipping concerns here.



Questions about our subscription program where you save 5-15% on your monthly recurring order.

1 article


I have not received my order yet, who do I contact?

Please contact us at [email protected] and we'll be happy to help! However, please note that we cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States & Canada. The re

Package is showing delivered, but I haven't received it.

Didn't receive your order but it is showing delivered? Please email us at [email protected] to let us know. We will be happy to help get a new package on the way to you with no cost to you. However, we require an agreement to our resend policy. If the

Can I swap out items in the bundles?

Our bundles are pre-built by our warehouse, and cannot be switched out.