Our Return PolicyUpdated a year ago
Need to make a return?
If you don't absolutely love your S'moo products, please let us know within 30 days. We will take your product back free of charge for a store credit, equal to the amount paid of the product you are returning.
Please note: All discounted/promotions or limited items are final sale.
Since our products are consumable goods, we are unable to resell or reuse the products in anyway due to safety risk and concern. We do not offer any refunds on returned product.
International returns: We're happy to provide store credit for your return. We ask that you please pay to send the item(s) back to our warehouse in its original condition. All store credit will be given for the retail value of the item once we receive the order back at our warehouse. Please be sure if you are returning the item(s) back to us, you provide us with the tracking number for the return order.
To set up a return, please email [email protected] with your order number, and email address associated to the order.
Did your product arrive damaged?
Not to worry! We'll be happy to send another package your way. Please take a picture of the damaged goods, and email it to us at [email protected]. Make sure to retain the product, as we'll provide a paid return label to ship the product back to us, and get you another order on the way.
Need to cancel a subscription?
All subscriptions are managed from your account which can be found in the top right hand corner of our website. You can swap, skip a month or cancel anytime. If you intended to cancel your subscription and an order processed, we'll be happy to honor the return policy above and ensure your subscription is canceled moving forward. If you'd like assistance with your subscription, please email us at [email protected] and we'll be happy to help!
** If the tracking states delivered, our resend policy states that once we resend your order, your order is no longer eligible for store credit due to our complimentary package. **